Frequently asked questions

FAQ

Check out the most frequently asked questions and answers. Whether you are curious about our products, wondering about maintenance or have technical questions, we have the answers. If you have any further questions or need more detailed information, our service team is always ready to help you.

Winterisation – what is it and why should I do it?

Winterisation involves preparing the Alde heating system and fresh water system for winter conditions by protecting them against cold and frost. This is important to ensure that your water and heating systems are in good working order.

How to drain the water from the heater and the fresh water system:

  1. Turn off the Alde heating system and the vehicle’s fresh water pump.
  2. Open all water taps to the middle position (between hot and cold), the water pressure will decrease and the water will then run out. Leave all taps in the open position.
  3. Ensure that any shower head is empty by unscrewing it and placing it on the floor.
  4. Open the safety/drain valve(s) on the fresh water line, which often have a yellow handle; there may be one or more. Leave the valves in the open position.
  5. Ensure that water has drained from under the vehicle, for example by placing a bucket under the vehicle to collect the water.
  6. Ensure that the fresh water tank is also emptied of water.

If you have the heating on throughout the winter and insulated tanks/pipes, you may not need to winterise, although this varies between vehicle models.

Where can I get help or service?

Contact your local Alde dealer or service partner. You can also reach out to Alde directly—we’re here to help.